Sugar Bee Flowers takes your privacy seriously. This policy explains what we collect, why, and how we look after it. Last updated 21 May 2026.
Sugar Bee Flowers is a boutique floral studio based at Shop 4, 4 North Gateway, Coldstream VIC 3770. Throughout this policy "we", "us" and "our" refer to Sugar Bee Flowers.
When you enquire about a wedding, event, or arrangement through our contact form, we collect the information you provide — typically your name, email address, phone number, event date, venue, and the details of your enquiry. When you subscribe to our newsletter we collect your email address. We may also collect technical information automatically when you visit the site, such as your IP address, browser type and pages visited, through standard server logs.
We use your information to respond to your enquiry, prepare quotes, manage bookings, deliver florals and follow up after your event. If you subscribe to our newsletter we use your email address to send occasional updates — never more than once a month — and you can unsubscribe at any time using the link at the bottom of every newsletter.
We do not sell your information. We do not share your information with any third party for marketing purposes.
Our website is hosted by Netlify, Inc. Form submissions and newsletter sign-ups are stored on Netlify's servers. We access this information through Netlify's dashboard. We retain enquiry information for as long as it is relevant to our work together — typically the period of an active booking plus seven years for accounting purposes — and newsletter subscriptions until you unsubscribe.
This site uses a small piece of local storage to remember whether you have already seen our newsletter sign-up, so we don't show it twice.
We also use Google Analytics 4 — a free analytics service provided by Google LLC — to understand how visitors find and use our website. When you visit sugarbeeflowers.com.au, Google Analytics collects technical information including your IP address (which Google truncates for storage), device and browser type, the pages you view, the time you spend, and broad geographic location at the city level. This information is aggregated and used only for our own reporting; it is not shared with advertisers or other third parties beyond Google.
Google may store this data on servers located in the United States and other countries. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, by using your browser's Do Not Track setting, or by using an ad-blocker.
If you have questions about how we handle your information, email info@sugarbeeflowers.com.au.
You may ask us at any time to see, correct, or delete the personal information we hold about you. We will respond to any such request within a reasonable time. To make a request, contact us at info@sugarbeeflowers.com.au.
If you are not satisfied with how we handle your personal information, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We may update this policy from time to time. The "last updated" date at the top of the page reflects the most recent change. Substantial changes will be communicated through our usual channels.
Questions about this policy, your information, or our privacy practices can be sent to info@sugarbeeflowers.com.au or by post to Sugar Bee Flowers, Shop 4, 4 North Gateway, Coldstream VIC 3770.
Reach out and we'll respond within two business days.
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